Privacy Policy

Effective Date: June 18, 2026

Coja.com ("Coja", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from www.coja.com (the "Site"), interact with our customer service team, subscribe to our marketing communications, or otherwise engage with our products and services.

By using our Site, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information that identifies you directly, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order history
• Customer service communications
• Product preferences and interests

Payment Information

Payment transactions are processed through secure third-party payment providers. Coja does not store complete credit card numbers on its servers.

Technical Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Shopping behavior and interactions

Marketing Information

We may collect information relating to:

• Newsletter subscriptions
• Email engagement
• Promotional campaign interactions
• Advertising preferences

2. How We Collect Information

We collect information when you:

• Visit our website
• Create an account
• Place an order
• Subscribe to marketing communications
• Request information or support
• Submit reviews or feedback
• Participate in promotions
• Communicate with us by email, telephone, chat, or social media

We also collect information through cookies and similar technologies.

3. How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Provide customer service and support
• Arrange product delivery
• Communicate regarding purchases and inquiries
• Send order confirmations and updates
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send marketing communications where permitted by law

4. Email Marketing and CASL Compliance

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send:

• Promotions
• Product announcements
• Company news
• Educational content
• Special offers

You may withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly

We comply with Canada's Anti-Spam Legislation (CASL).

5. Cookies and Tracking Technologies

Our Site uses cookies, pixels, tags, and similar technologies to improve functionality and user experience.

These technologies may be used to:

• Remember shopping cart contents
• Maintain login sessions
• Analyze website performance
• Measure advertising effectiveness
• Personalize content and advertisements

Types of Cookies We Use

Essential Cookies

Required for website functionality and checkout operations.

Analytics Cookies

Used to understand how visitors interact with our Site, including through services such as Google Analytics.

Advertising Cookies

Used by advertising partners to provide relevant advertisements and measure campaign effectiveness.

You may control cookies through your browser settings; however, disabling certain cookies may impact website functionality.

6. Shopify Services

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell products and services to you. Your data may be stored through Shopify's data storage systems, databases, and applications.

For additional information, please review Shopify's Privacy Policy.

7. Third-Party Service Providers

We may share personal information with trusted service providers that assist us in operating our business, including:

• Shopify
• Payment processors
• Shipping and delivery companies
• Marketing platforms
• Analytics providers
• Customer support providers
• Fraud prevention services

These service providers are authorized to use your information only as necessary to perform services on our behalf.

8. Advertising and Analytics

We may use third-party tools including:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• Pinterest
• Other advertising and analytics platforms

These providers may collect information about your interaction with our Site and may use cookies or similar technologies to deliver targeted advertising.

You may manage advertising preferences through the relevant platform settings.

9. Sharing of Information

We do not sell or rent personal information.

We may disclose information:

• To service providers assisting our operations
• To comply with legal obligations
• To respond to lawful requests from government authorities
• To protect our rights, property, or safety
• In connection with a merger, acquisition, or sale of assets

10. International Data Transfers

Some of our service providers may store or process information outside Canada, including in the United States and other jurisdictions.

When information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

11. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain business records
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce agreements

12. Security

We implement commercially reasonable safeguards designed to protect personal information from:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

While we strive to protect personal information, no method of transmission or storage is completely secure.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses
• Request deletion of information where legally permissible
• Ask questions about our privacy practices

To exercise these rights, please contact us using the information below.

14. Children's Privacy

Our Site is intended for individuals who have reached the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove such information.

15. Third-Party Websites

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Coja.com
Email: info@coja.com
Website: www.coja.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.